Privacy & Data Protection Policy

Last Updated: 02 December 2025

At Meenakshi Mukundha Times (MM Times), your privacy, data safety, and digital security are our highest priority. This Privacy & Data Protection Policy explains how we collect, use, store, protect, and manage your personal information across all MM Times platforms and services.

This policy applies to all customers, visitors, learners, and clients using:

• www.mmtimes.in and its sub-domains (Mart, ClothHub, Tool&Die, WebHub)
• Online stores, product pages, and service portals
• WhatsApp, phone, and email communication
• Offline or in-person registrations, workshops, and consultations

By interacting with MM Times, you consent to the practices described in this policy.

1. Information We Collect

MM Times collects only the information necessary to provide high-quality services, improve your experience, and maintain security.

📌 1.1 Personal Information (Provided by You)

This may include:

• Full Name
• Phone Number
• Email Address
• Billing / Shipping Address
• WhatsApp contact details
• Identity details (only when legally required for certificates, registrations, etc.)

📌 1.2 Order & Transaction Information

For purchases and bookings, we may collect:

• Product / service purchased
• Order history
• Payment details (UPI ID, transaction reference — we do not store card numbers)
• Invoices and receipts

📌 1.3 Technical Information (Automatically Collected)

When you visit our website or use our digital platforms, we may automatically collect:

• Device information
• Browser type
• IP address (for security & analytics)
• Cookies and session data
• Pages visited on our website

📌 1.4 Communication Data

We may store communication details you share via:

• WhatsApp
• Email
• Phone calls
• Customer support tickets

📌 1.5 Workshop & Event Information

For workshops, events, and training sessions, we may collect:

• Participant name
• Attendance
• Certificates issued
• Workshop / project preferences

We collect only the required data, and we do not collect unnecessary or intrusive personal details.

2. How We Use Your Data

Your information is used strictly for service improvement, legal compliance, and customer communication.

🟣 2.1 Order Processing

We use your data to:

• Confirm and process your purchase
• Deliver products and services
• Send order updates, invoices, or tickets

🟣 2.2 Customer Support

We use your information to:

• Answer your questions
• Resolve issues and complaints
• Provide follow-ups
• Communicate regarding warranty, return, and exchange support

🟣 2.3 Workshops & Certification

For events and workshops, your data is used for:

• Attendance verification
• Certificate generation
• Sending event schedules and updates

🟣 2.4 Service Improvement

We analyse data to:

• Improve website experience and usability
• Enhance our workshops and services
• Identify technical or usability issues

🟣 2.5 Legal Compliance

Your data may be used to:

• Prevent fraud or misuse
• Comply with tax, accounting, and government regulations
• Maintain accurate transaction records

🟣 2.6 Marketing & Updates (Only With Consent)

With your consent, we may send:

• Offers and promotions
• New service alerts
• Workshop and event updates
• Business-related notifications

You can opt-out anytime by messaging STOP or requesting removal from such communications.

3. How We Protect Your Information

We follow industry-standard security measures to protect your data from misuse, loss, or unauthorised access.

🔐 3.1 Data Security Measures

MM Times uses:

• Encrypted servers
• Secure SSL-enabled website
• Strong authentication for admin access
• Anti-virus & anti-malware protections
• Regular security reviews

🔐 3.2 Limited Access

Only authorised MM Times personnel have access to personal data, and strictly for required tasks such as:

• Order processing
• Customer support
• Dispatch and logistics coordination

🔐 3.3 No Selling of Personal Data

We never:

• Sell
• Rent
• Trade
• Share customer information for commercial gain

Your data stays within MM Times systems and trusted partners (like payment gateways & delivery providers) only for necessary operations.

4. Data Sharing: When & Why

We share your data only when required, and never without purpose.

📦 4.1 Delivery & Logistics Partners

To deliver your order safely, your:

• Name
• Address
• Phone number

may be shared with our courier or logistics partner.

💳 4.2 Payment Gateways

UPI and card transactions go through secure third-party payment gateways. MM Times:

• Does not store full card details
• Does not store sensitive financial data beyond what is required for transaction verification

🛠️ 4.3 Service Partners

For certain services (such as domain registration, sourcing, fabrication, or certification), your basic details may be shared strictly to complete the requested service.

⚖️ 4.4 Legal Requirements

If required by law enforcement, government authorities, or court orders, we may share specific data following proper legal processes.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Improve website navigation
• Maintain your login/session
• Personalize your browsing experience
• Analyse website traffic and usage patterns

You may disable cookies in your browser settings. However, some website features may stop working correctly if cookies are disabled.

6. Data Retention: How Long We Keep Your Information

MM Times retains personal data only as long as necessary, depending on:

• Legal requirements (e.g., GST & invoice data must be stored for several years)
• Pending service support (warranty, returns, workshops, or project support)
• Customer account activity and ongoing services

After this period, your data is safely deleted or anonymized so that it can no longer be linked to you personally.

7. Your Rights Over Your Data

You have complete control over your personal information and may exercise the following rights:

⭐ 7.1 Right to Access

You may request:

• What data we hold about you
• Why we hold it
• Where and how it is used

⭐ 7.2 Right to Correction

You can ask us to correct or update:

• Your name
• Address
• Email
• Phone number

⭐ 7.3 Right to Deletion

You can request deletion of your data if it is no longer legally required for:

• GST and invoice records
• Warranty or return obligations
• Ongoing service commitments

⭐ 7.4 Right to Opt-Out

You may unsubscribe from:

• Marketing messages
• Promotional campaigns
• WhatsApp updates and broadcast lists

Anytime, without conditions, by informing us via email or WhatsApp.

8. Children’s Privacy

MM Times does not intentionally collect personal data from children under 16 years of age.

Minors may use our services only with guardian supervision, especially for workshops, events, and online communication. Parents or guardians may contact us if they believe a child’s data has been shared by mistake, so we can review and act appropriately.

9. Data Storage Location

Your information may be stored in:

• India-based secure servers
• Trusted cloud services compliant with global data protection standards

We ensure that all storage systems meet strict security guidelines to protect your personal information.

10. Third-Party Links & Websites

Our website may contain links to:

• External tools and platforms
• Government portals
• Third-party service websites

MM Times is not responsible for the privacy practices or content of these external sites. We recommend reviewing their individual privacy policies separately before sharing any personal information.

11. Policy Updates

MM Times may update this Privacy & Data Protection Policy from time to time to reflect:

• Legal and regulatory changes
• Security improvements and best practices
• New service integrations or platforms

The latest version will always be available on www.mmtimes.in. Continued use of our services after changes are published constitutes acceptance of the updated terms.

12. Contact for Privacy & Data Protection

For any privacy, data security, or GDPR-style rights requests, you may contact MM Times using the details below:

📧 Email:
support@mmtimes.in

📞 WhatsApp / Phone:
+91-7989261342
+91-9494119703

🌐 Website:
www.mmtimes.in

📍 Office:
Sullurpeta, Tirupati District, Andhra Pradesh, India