Customer Rights & Support

Last Updated: 02 December 2025

At Meenakshi Mukundha Times (MM Times), every customer is entitled to respect, transparency, protection, and fair support. This Customer Rights & Support Policy outlines what you can expect from us and how we guarantee a safe, trustworthy, and supportive experience across all MM Times services, websites, and platforms.

We follow a Customer-First Commitment, ensuring clear communication, reliable service, and ethical practices in every interaction.

1. Your Fundamental Rights as an MM Times Customer

Every customer of MM Times is entitled to the following protected rights:

⭐ 1.1 Right to Clear & Honest Information

You have the right to receive:

• Transparent pricing
• Clear service details
• Product specifications
• Warranty / guarantee information
• No hidden charges
• No misleading claims

MM Times ensures that every detail is verified and valid before publishing.

⭐ 1.2 Right to Privacy & Data Protection

Your personal information is:

• Secured
• Encrypted
• Never sold or misused
• Used only for service delivery

You may access, update, or request deletion of your data as governed by our Privacy & Data Protection Policy.

⭐ 1.3 Right to Safe & Quality Products / Services

Every customer has the right to:

• Receive products that match the description
• Get defect-free items
• Access safe, functional, and quality-tested goods
• Obtain reliable support for any issues

We ensure strict quality inspections and ethical sourcing for every order.

⭐ 1.4 Right to Timely Delivery

You have the right to:

• Accurate delivery timelines
• Proper packaging
• Clear tracking updates
• Notification of delays (if any)

We work with verified logistic partners to ensure seamless deliveries.

⭐ 1.5 Right to Support & Resolution

Every customer can expect prompt assistance for:

• Order issues
• Payment concerns
• Returns & exchanges
• Tracking updates
• Workshop confirmations
• Project assistance
• Technical support

Our support team ensures fairness, clarity, and immediate action wherever possible.

⭐ 1.6 Right to Fair Return, Refund & Exchange

Customers have the right to:

• Return eligible products
• Request replacements for defective items
• Receive refunds as per our official policy
• Get clear explanation of approval or denial

Your rights are fully covered under our Return & Refund Policy and Exchange Policy.

⭐ 1.7 Right to Cancel an Order

You may cancel an order before dispatch or as per our cancellation window. We ensure:

• No cancellation penalties for valid cases
• Timely refund processing (where applicable)
• Clear communication of status

⭐ 1.8 Right to Transparent Communication

Customers will never face:

• Hidden conditions
• Unexplained delays
• Forced orders
• Misleading promotions

Every communication from MM Times is clear, traceable, and transparent.

⭐ 1.9 Right to Access Accurate Support Information

You have guaranteed access to:

• Contact details
• Help channels
• Business addresses
• Policy pages
• Service documents
• Invoices & receipts

All support information is always publicly available or shared upon request.

⭐ 1.10 Right to Respect & Courteous Interaction

We ensure that every customer is treated with:

• Respect
• Patience
• Transparency
• Professional behaviour

No customer is discriminated against based on region, language, gender, or background.

2. Customer Responsibilities

To ensure smooth service, customers are expected to:

• ✔ Provide accurate order details (including phone, address, and pincode)
• ✔ Respond to confirmation messages (for delivery, service, customization, or project requirements)
• ✔ Maintain proof of payment (UPI, online transactions, invoices)
• ✔ Use products/services safely (as per instructions or workshop guidelines)
• ✔ Avoid misuse or fraudulent claims (e.g., false defect reporting or unauthorized tampering)

These responsibilities help us serve you better and ensure fairness to all customers.

3. MM Times Support Channels

You can reach MM Times support through multiple platforms for quick and reliable help:

📩 Email Support

• support@mmtimes.in
• services@mmtimes.in
• info@mmtimes.in

📞 Phone & WhatsApp

• +91 79892 61342
• +91 94941 19703

🌐 Help Pages

• Buying Terms
• Exchange Policy
• Return & Refund Policy
• Privacy & Data Protection
• Quality of Service

🏢 Office Address

Sullurpeta, Tirupati District,
Andhra Pradesh, India

4. Response Time Commitment

MM Times ensures:

• ⏱️ Instant — Automated order confirmations
• ⏱️ 0–6 hours — WhatsApp support replies
• ⏱️ 0–24 hours — Email responses
• ⏱️ 1–3 working days — Return / exchange review
• ⏱️ 3–7 working days — Refund processing (after approval)

We prioritize speed, fairness, and clarity in every support interaction.

5. Escalation Levels

If your issue needs further review, MM Times follows a 3-level escalation structure:

Level 1 — Customer Support Team

Handles:

• Basic issues
• Order updates
• Returns and confirmations

Level 2 — Senior Support / Service Manager

Handles:

• Complex issues
• Quality checks
• Delayed orders
• Disputes or special cases

Level 3 — Executive Review (MM Times Office)

Handles:

• Final resolution for special cases
• High-value orders
• Legal or compliance-related requirements

Every level ensures documented, fair, and transparent communication.

6. Fraud, Misuse & Abuse Prevention

To protect all customers, MM Times monitors:

• Fake return claims
• Fraudulent transactions
• False damage reports
• Misuse of project materials
• Warranty tampering
• Policy abuse

Any misuse may lead to:

• Order cancellation
• Blacklisting of accounts
• Refusal of future service
• Legal action in extreme cases

Our goal is to maintain fairness and protection for genuine customers.

7. Warranty & Guarantee Rights

Products purchased directly from MM Times come with:

• Warranty (when applicable)
• Service support
• Repair / replacement options

We ensure complete assistance for warranty claims based on the terms shown during purchase and the applicable category-specific conditions.

8. Policy Updates

This policy may be updated periodically to ensure compliance with:

• Customer protection laws
• E-commerce regulations
• Data safety standards
• Business improvements

The latest version will always be available on our website. Continued use of our services after updates indicates acceptance of the revised policy.

9. Need Help? We Are Always Here.

Our team is committed to:

• Quick responses
• Honest guidance
• Smooth processing
• Friendly support

Whether you're purchasing a product, joining a workshop, starting a project, or seeking business services — we are here to help every step of the way.